Privacy policy

This is a translation. The German version is the legally binding one.

Last updated: November 3, 2026

Party Deko World operates this store and website, including all related information, content, features, tools, products and services, to give you, our customer, a curated shopping experience (the “Services”). Party Deko World is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal data when you visit or use the Services, make a purchase or other transaction through them, or otherwise communicate with us. If there is a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy governs with regard to the collection, processing and disclosure of your personal data.

Please read this Privacy Policy carefully. By using and accessing the Services, you confirm that you have read this Privacy Policy and understand the collection, use and disclosure of your data as described in it.

Personal data we collect or process

When we use the term “personal data”, we mean information that identifies you or another person, or that can reasonably be linked to you or another person. Personal data does not include information that is collected anonymously or that has been de-identified so that it cannot identify you or reasonably be linked to you. We may collect or process the following categories of personal data, including inferences drawn from this personal data, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number and email address.
• Financial information including credit card, debit card and financial account numbers, payment card information, financial account information, transaction details, payment method, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, add to your cart, add to your wishlist or buy, return, exchange or cancel, as well as your past transactions.
• Communications with us including the information you share with us when communicating, for example when you contact customer support.
• Device information including information about your device, browser or network connection, your IP address and other unique identifiers.
• Usage information including information about your interaction with the Services, including how and when you interact with or navigate the Services.

Sources of personal data

We may collect personal data from the following sources:

• Directly from you, including when you create an account, visit or use the Services, communicate with us or otherwise provide us with your personal data;
• Automatically through the Services, including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers, including when we engage them to enable certain technologies and when they collect or process your personal data on our behalf;
• From our partners or other third parties.

How we use your personal data

Depending on how you interact with us or which of the Services you use, we may use personal data for the following purposes:

• Providing, tailoring and improving the Services. We use your personal data to provide the Services to you, including to perform our contract with you, process your payments, fulfill your orders, remember your preferences and items you are interested in, send you notifications related to your account, process purchases, returns, exchanges or other transactions, create, maintain and otherwise manage your account, arrange shipping, facilitate returns and exchanges, let you submit reviews, and give you a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal data to better tailor and improve the Services.
• Marketing and advertising. We use your personal data for marketing and advertising purposes, such as sending marketing, advertising and promotional messages by email, text message or post, and showing you online ads for products or services on the Services or other websites, based among other things on items you have previously bought or added to your cart and on other activity on the Services.
• Security and fraud prevention. We use your personal data to authenticate your account, provide a secure payment and shopping experience, detect, investigate or take action on possible fraudulent, illegal, unsafe or malicious activity, protect public safety and secure our Services. If you choose to use the Services and register an account, you are responsible for keeping your login details safe. We strongly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with you. We use your personal data to provide you with customer support, respond to your concerns, provide effective services to you and maintain our business relationship with you.
• Legal reasons. We use your personal data to comply with applicable laws or respond to valid legal process, including requests from law enforcement or government authorities, to take part in or investigate civil investigations, potential or actual litigation or other legal proceedings, and to enforce or investigate potential violations of our terms or policies.

Phone number for orders

When you place an order, you need to give your phone number. We only use it to reach you if we have questions about your order, for example if an item is not available, something is not right when you pick up in the store, or a delivery cannot be made. We do not use your phone number for advertising. For shipped orders, the phone number may be passed on to the shipping company we use, as far as this is needed for delivery. The legal basis is Art. 6 Abs. 1 lit. b DSGVO (performance of the contract). The phone number is stored together with your order data. How long is explained in the section “Security and retention of your data”.

Chat in the store

At the bottom right of the store you can ask us questions via the chat. The chat is provided by Shopify (Shopify Inbox). The answers are written by an AI from Shopify, and the chat tells you so when you open it. The AI can make mistakes. What counts is the information on the product pages, in our terms and conditions and in your order confirmation.

In doing so, we and Shopify process your messages and everything you include in them, for example your name, email address, phone number, address or order number. On top of that come technical data such as your IP address, approximate location and device. If you are logged in to your customer account, the chat can use details from your account and your previous orders to give you a better answer.

We see all chat histories. If the AI cannot answer a question or you would like to talk to a person, we read the history and reply ourselves.

Shopify processes the chat messages to generate the answers and to improve Shopify’s AI over time. How Shopify uses your data is explained in Shopify’s Consumer Privacy Policy (link in the section “Relationship with Shopify”). Shopify may also process data outside the EU; more on this in the section “International data transfers”.

The legal basis is Art. 6 Abs. 1 lit. b DSGVO if your question concerns a purchase or an order. For all other questions it is Art. 6 Abs. 1 lit. f DSGVO: we have a legitimate interest in answering enquiries quickly, including outside our opening hours. You can object to this processing. In that case, simply don’t use the chat and write to us at shop@partydekoworld.de.

Please do not enter payment details or passwords in the chat. How long we keep data is explained in the section “Security and retention of your data”.

Reviews via Trusted Shops

For customer reviews we work with Trusted Shops SE, Subbelrather Str. 15c, 50823 Köln.

A few days after your order has been shipped or picked up, Trusted Shops sends you an email on our behalf asking you to review your purchase. If you have not left a review, you will get one reminder at most. For this we pass your email address, the order number and the order date to Trusted Shops. For a product review, the items you bought are added.

The legal basis is Art. 6 Abs. 1 lit. f DSGVO. Our legitimate interest: collecting genuine reviews from customers who have actually bought from us. Trusted Shops only stores the data for as long as you can leave a review, usually 185 days.

You can object to the review email at any time, using the unsubscribe link in the email or by sending a message to shop@partydekoworld.de. This will not cost you anything other than the transmission costs at the basic rates.

Cake topper generator

When you design a cake topper on partydekoworld-shop.de/pages/tortenaufleger, your browser saves the sheet on your device, that is the shape, the texts and the images you upload. That way it is still there when you open the page again later. This data stays on your device; we do not receive it. After 30 days the generator deletes the saved sheet. You can also delete it yourself, with the “Delete draft on this device” button or by clearing the website data in your browser.

Only when you add the sheet to your cart is the print file with your images and texts sent to us. It is stored with your order and used only for production. The legal basis for this is Art. 6 Abs. 1 lit. b DSGVO.

We base the storage on your device on § 25 Abs. 2 Nr. 2 TDDDG: it is necessary so that the sheet you have started is not lost.

Store statistics and feedback

So that we can see where the store is not working smoothly, we count certain steps without any link to you as a person: for example, whether an image was uploaded in the generator or a sheet was added to the cart, whether the language was switched and whether a page had a technical error. All that is stored is the step, the language, the page address and, for errors, the error message. We do not store your name, email address, IP address or order in the process.

After the cart, the generator asks how the designing went. Answering is voluntary. If you give a rating or a comment, we store the rating, comment, language and time, but not who you are. Please do not write any names, addresses or order numbers in the text field.

The counting and the feedback run via a service from Cloudflare, Inc. (USA). For technical reasons your IP address reaches Cloudflare, but we do not store it. Cloudflare may also process data outside the EU; more on this in the section “International data transfers”. We delete all figures and answers after 60 days.

The legal basis is Art. 6 Abs. 1 lit. f DSGVO. Our legitimate interest: finding errors and making the store easier to use. You can object by sending a message to shop@partydekoworld.de.

How we disclose personal data

In certain circumstances we may share your personal data with third parties for legitimate purposes in line with this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners, to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your data in accordance with their own privacy notices. Depending on where you live, you may have the right to instruct us not to share information about you to show you targeted advertising and marketing based on your online activity across different merchants and websites.
• When you instruct us, ask us or otherwise consent to share certain information with third parties, for example to ship products to you or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including responding to subpoenas, search warrants and similar requests), to enforce applicable terms and conditions or policies, and to protect or defend the Services, our rights and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal data about your access to and use of the Services in order to provide and improve the Services for you. Information you submit through the Services is transferred to and shared with Shopify and with third parties that may be located in countries other than the one where you live, in order to provide and improve the Services for you. In addition, to protect, grow and improve our business, we use certain enhanced Shopify features that incorporate data and information from your interactions with our store, with other merchants and with Shopify. To provide these enhanced features, Shopify may use personal data collected through your interactions with our store, with other merchants and with Shopify. In these cases, Shopify is responsible for processing your personal data, including responding to your requests to exercise your rights regarding the use of your personal data for these purposes. To learn more about how Shopify uses your personal data and what rights you may have, you can visit the Shopify Consumer Privacy Policy. Depending on where you live, you can exercise certain rights regarding your personal data here: Link to the Shopify Privacy Portal.

Third-party websites and links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee the privacy or security of such websites and are not responsible for them. This includes the accuracy, completeness or reliability of the information found on these websites. Information you provide in public or semi-public places, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or to users of those third-party platforms, without any restriction on its use by us or by a third party. Our inclusion of such links does not in itself imply endorsement of the content on those platforms or of their owners or operators, unless this is disclosed in the Services.

Children’s data

The Services are not intended for use by children, and we do not knowingly collect personal data about children who have not yet reached the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal data, you can contact us using the contact details below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we “share” or “sell” (as these terms are defined in applicable law) personal data of persons under 16 years of age.

Security and retention of your data

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security”. In addition, information you send us may not be secure while in transit. We recommend that you do not use unsecured channels to send us sensitive or confidential information.

How long we keep your personal data depends on various factors, for example whether we need the data to maintain your account, provide the Services to you, meet legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your rights and choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal data. However, these rights are not absolute, may apply only in certain circumstances, and in certain cases we may refuse your request to the extent permitted by law.

• Right of access. You may have the right to request access to the personal data we hold about you.
• Right to erasure. You may have the right to ask us to delete the personal data we hold about you.
• Right to rectification. You may have the right to ask us to correct inaccurate personal data we hold about you.
• Right to portability. You may have the right to receive a copy of the personal data we hold about you and to ask us to transfer it to a third party, in certain circumstances and with certain exceptions.
• Managing communication preferences. We may send you promotional emails, and you can opt out of receiving them at any time by using the unsubscribe option shown in our emails to you. If you unsubscribe, we may still send you non-promotional emails, such as emails about your account or orders you have placed.

You can exercise any of these rights where indicated in the Services or by contacting us using the contact details below. To learn more about how Shopify uses your personal data and what rights you may have, including rights relating to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required by applicable law. In accordance with applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before we accept such a request from an agent, we will require the agent to prove that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Deleting your customer account yourself

You can delete your customer account yourself at any time. Log in and open “Delete customer account” at the bottom of any page. Once you confirm, we instruct Shopify to delete your name, your addresses and your contact details. We switch off promotional emails immediately. You will receive a confirmation by email, and a copy is sent to us. For 10 days we can still cancel the deletion if you write to us that it was a mistake.

We are required to keep invoices and accounting records under § 147 AO. We block this data and delete it once the retention period has expired. The legal basis for the deletion is Art. 17 DSGVO, and for the retention Art. 6 Abs. 1 lit. c DSGVO.

Data you have stored with Shop or Shop Pay is managed by Shopify itself. You can delete it in the Shop app or at privacy.shopify.com.

Instead of using the button, you can also write to us at shop@partydekoworld.de.

Complaints

If you have complaints about how we process your personal data, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or to lodge your complaint with your local data protection authority. For the EEA, you can find a list of the competent data protection supervisory authorities here.

International data transfers

Please note that we may transfer, store and process your personal data outside the country where you live.

When we transfer your personal data out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or, where applicable, equivalent contracts issued by the competent authority of the United Kingdom, unless the data transfer is to a country that has been found to provide an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will publish the revised Privacy Policy on this website, update the date of the last update and give notice as required by law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you want to exercise any of the rights available to you, please email us at shop@partydekoworld.de. You can find our other contact details in our Contact Information Policy. For the purposes of applicable data protection laws, we are the data controller of your personal data.