This translation is for information only. The German version is legally binding.
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the last goods.
For the helium filling, which we provide as a service when you pick up, the withdrawal period is fourteen days from the day the contract is concluded.
To exercise your right of withdrawal, you must inform us (Party Deko World, Stephan Santos de Sousa, Uhlandstraße 20, 70182 Stuttgart, phone: 0711-12893009, email: shop@partydekoworld.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached model withdrawal form for this, but it is not mandatory.
You can also exercise your right of withdrawal online under „Vertrag widerrufen“ (cancel contract) (link at the bottom of every page of our shop). If you use this online function, we will send you a confirmation of receipt without delay on a durable medium (e.g. by email), with information on the content of the withdrawal statement and the date and time it was received.
To meet the withdrawal deadline, it is sufficient for you to send your notice of exercising the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.
We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will have to bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
If you requested that the services begin during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated to us your withdrawal from this contract, in comparison with the full coverage of the contract.
Information on the right of withdrawal
The right of withdrawal applies only to consumers.
There is no right of withdrawal for:
- contracts for the supply of goods which are not prefabricated and for whose production an individual selection or specification by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer (e.g. personalised cake toppers and edible cake images),
- contracts for the supply of goods which are liable to deteriorate rapidly or whose expiry date would be quickly exceeded,
- contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery,
- contracts for the supply of goods if, after delivery, they have been inseparably mixed with other items due to their nature,
- contracts for the provision of services in connection with leisure activities, if the contract provides for a specific date or period for their provision.
In the case of a contract for a service (e.g. helium filling), the right of withdrawal expires early if we have fully provided the service and you expressly agreed before it began that we start before the end of the withdrawal period, and you confirmed your knowledge that your right of withdrawal expires once the contract has been fully performed.
Model withdrawal form
(If you want to withdraw from the contract, please fill in this form and send it back.)
To Party Deko World, Uhlandstraße 20, 70182 Stuttgart, email: shop@partydekoworld.de:
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
(*) Delete as appropriate.